Reports

We recognise that we may not always get things right. If this happens, it is important that you tell us about it as soon as possible. We can deal with complaints about how we carry out our activities, including complaints about our staff or people working on our behalf.
You may wish to fill in this form to tell us about your complaint.

As part of our local workplan, Llais Gwent Region has committed to engage with people at the point they are receiving a health and social care service. Therefore, we arranged for two of our visiting volunteers to attend Penpergwm Home (Residential Home) to speak with people who reside there, to gain their feedback about what it’s like for them to stay at Penpergwm House, and their access to health and social care services.

As part of our annual plan, Llais Gwent Region has stated our commitment to undertake face-to-face ward visits and to gain feedback from people at the point that they are receiving care.

On 2nd August 2023, our volunteer visitors attended Oakdale ward of Ysbyty Ystrad Fawr in Caerphilly. The purpose of this visit was to establish the level of people’s satisfaction whilst staying on this ward.

To complete this visit, our volunteers engaged with people on this ward and noted their feedback using a survey.

This summary recounts what people told us about their experience of staying in Ysbyty Ystrad Fawr, Oakdale ward.

As part of our local plan, Llais Gwent Region are committed to undertake several face-to-face ward visits, to gain feedback from people at the point that they are receiving care.
This summary recounts what we heard from people about their experiences at Ysbyty Ystrad Fawr Hospital, Anwylfan Ward.

As part of our local plan, Llais Gwent Region are committed to undertake several face-to-face ward visits, to gain feedback from people at the point that they are receiving care.
This summary recounts what we heard from people about their experiences at Ysbyty Ystrad Fawr Hospital, Ty Cyfannol Ward.

Our volunteer visiting representatives attended Ty Cyfannol Ward at Ysbyty Ystrad Fawr on the 2nd of August 2023. The purpose of this visit was to establish the level of people’s satisfaction, the quality and effectiveness of the environment and observe staff interaction with people staying on the ward.

To complete this visit, our volunteers engaged with people staying on Ty Cyfannol Ward and noted their feedback using a survey.