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What we do

We believe in a healthier Wales where people get the health and social care services they need in a way that works best for them.

We are here to understand your views and experiences of health and social care, and to make sure your feedback is used by decision-makers to shape your services.

We seek out both good and bad stories so we understand what works well and how services may need to get better. And we look to particularly talk to those whose voices are not often heard.

You can get in touch with us however suits you to tell us about your experiences – email, phone or via our contact form.

We also talk to people about their views and experiences by holding events in your local communities or visiting you wherever you’re receiving your health or social care service.

We also work with community and interested groups and in line with national initiatives to gather people’s views. 

And when things go wrong we support you to make complaints

Our staff and volunteers work all over Wales so you will have local advice and support in your area. And we hold regular local events where you can find out more about us, share your stories face-to-face or ask you for your views on particular services.

Our work is for the people of Wales, so you can read our plans here and our past Board papers here. You are welcome to join our Board meetings which take place once a month at different locations.