Come and work for us
For information on working for us contact our People and Organisational Development team:
email: [email protected]
Current Vacancies
We welcome applications in Welsh and English.
After registering and signing in on the Trac site, you can choose your preferred language. If you wish, your interview can also be conducted via the medium of Welsh
Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.
Everything we do is in line with our values of integrity, working together and being person-driven.
We are committed to putting people and communities at the heart of everything we do.
Our role is to engage with and listen to the people of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We feedback what we hear to decision-makers to help shape and influence the services people receive now and in the future.
Job Role
Join us as Regional Head of Complaints Advocacy and Engagement
Location: West Wales
Salary: Band 7
Contract Type: substantive
Hours: 37.5
Organisation: Llais – The Citizen Voice Body for Health and Social Care
Are you passionate about making real change in health and social care? Do you believe in the power of people’s voices to shape better services? If so, we want to hear from you!
As Regional Head of Complaints Advocacy and Engagement, you’ll lead our engagement team and complaints advocacy service. You’ll use what people tell us to drive service improvements in health and social care.
Your role will also support the delivery of Llais’ national strategic priorities and the leadership of a national priority topic.
What you’ll do:
- Lead the regional engagement team and complaints advocacy service.
- Oversee regional communications and campaigns with support from our national communications team.
- Use data tools (Customer Relationship Management system, Excel, MS Forms and other Microsoft products) to track and present impact
- Drive innovation and learning across Wales
- Champion a national priority topic based on key themes we hear from the public
What you’ll bring:
- Experience of leading diverse teams
- In depth understanding of engagement or advocacy principles
- Experience of translating insights into action
- Passion for public involvement and service improvement
This is a hybrid role, with both remote and office-based working.
Welsh language skills are essential; however, we welcome applications from non-Welsh speakers, with the expectation that the successful candidate will be supported to learn Welsh as part of their development.
Llais provides staff with a full range of benefits including:
- 28 days annual leave (rising to 34 days with length of service) plus statutory holidays – pro rata for part time employees
- Competitive salary
- Flexible working
- Automatic membership of the NHS pension scheme
- Access to the Employee Assistance Programme, including our confidential counselling service
Job Description Main Responsibilities
If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales, we want to hear from you.
If you would like to get in touch to discuss the role, please contact [email protected] to book an appointment, please ensure that you advise which regional position you would like to discuss.
Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.
Everything we do is in line with our values of integrity, working together and being person driven. We are committed to putting people and communities at the heart of everything we do.
Our role is to engage with and listen to the people of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We feedback what we hear to decision-makers to help shape and influence the services people receive now and in the future.
Job Overview
Join us as Community Engagement Officer
Location: Cardiff and Vale
Salary: Band 5, £31,516 - £38,364
Contract Type: Substantive
Hours: 37.5
This is a hybrid role, with both remote and office-based working.
Welsh language skills are essential; however, we welcome applications from non-Welsh speakers, with the expectation that the successful candidate will be supported to learn Welsh as part of their development.
Organisation: Llais – The Citizen Voice Body for Health and Social Care
Are you passionate about making real change in health and social care? Do you believe in the power of people’s voices to shape better services? If so, we want to hear from you!
What you’ll do:
- To support the delivery of Llais’s engagement activities across the region, ensuring that the voices of people and communities are heard and used to influence health and social care services.
- To play an active role in facilitating the local, regional, and national work of Llais, working collaboratively with colleagues, volunteers, and stakeholders to deliver meaningful public engagement.
- To contribute to the implementation of all-Wales priorities at a regional level, helping to ensure consistency, quality, and impact across Wales.
- To support the continued growth and development of Llais as an organisation, by contributing to a culture of inclusion, learning, and continuous improvement.
Working for our organisation
We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from diverse candidates who can bring fresh skills, lived experiences and perspectives to our work.
Llais provides staff with a full range of benefits including:
- 28 days annual leave (rising to 34 days with length of service) plus statutory holidays – pro rata for part time employees
- Competitive salary
- Flexible working
- Automatic membership of the NHS pension scheme
- Access to the Employee Assistance Programme, including our confidential counselling service
Job Description Main Responsibilities
If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales, we want to hear from you. If you have any queries or wish to discuss this post, please contact:
People Team [email protected]