Come and work for us
For information on working for us contact our People and Organisational Development team:
email: [email protected]
Current Vacancies
Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.
Everything we do is in line with our values of integrity, working together and being person-driven.
We are committed to putting people and communities at the heart of everything we do.
Our role is to engage with and listen to the people of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We feedback what we hear to decision-makers to help shape and influence the services people receive now and in the future.
Job Role
Join us as Regional Head of Complaints Advocacy and Engagement
Location: Cwmbran, Gwent office
Salary: Band 7
Contract Type: substantive
Hours: 37.5
Organisation: Llais – The Citizen Voice Body for Health and Social Care
Are you passionate about making real change in health and social care? Do you believe in the power of people’s voices to shape better services? If so, we want to hear from you!
As Regional Head of Complaints Advocacy and Engagement, you’ll lead our engagement team and complaints advocacy service. You’ll use what people tell us to drive service improvements in health and social care.
Your role will also support the delivery of Llais’ national strategic priorities and the leadership of a national priority topic.
What you’ll do:
- Lead the regional engagement team and complaints advocacy service.
- Oversee regional communications and campaigns with support from our national communications team.
- Use data tools (Customer Relationship Management system, Excel, MS Forms and other Microsoft products) to track and present impact
- Drive innovation and learning across Wales
- Champion a national priority topic based on key themes we hear from the public
What you’ll bring:
- Experience of leading diverse teams
- In depth understanding of engagement or advocacy principles
- Experience of translating insights into action
- Passion for public involvement and service improvement
This is a hybrid role, with both remote and office-based working.
Welsh language skills are essential; however, we welcome applications from non-Welsh speakers, with the expectation that the successful candidate will be supported to learn Welsh as part of their development.
Llais provides staff with a full range of benefits including:
- 28 days annual leave (rising to 34 days with length of service) plus statutory holidays – pro rata for part time employees
- Competitive salary
- Flexible working
- Automatic membership of the NHS pension scheme
- Access to the Employee Assistance Programme, including our confidential counselling service
If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales, we want to hear from you.
If you would like to get in touch to discuss the role, please contact [email protected] to book an appointment, please ensure that you advise which regional position you would like to discuss.
Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.
Everything we do is in line with our values of integrity, working together and being person-driven.
We are committed to putting people and communities at the heart of everything we do.
Our role is to engage with and listen to the people of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We feedback what we hear to decision-makers to help shape and influence the services people receive now and in the future.
Job Role
Join us as Regional Head of Complaints Advocacy and Engagement
Location: Bangor office or Wrecsam
Salary: Band 7
Contract Type: substantive
Hours: 37.5
Organisation: Llais – The Citizen Voice Body for Health and Social Care
Are you passionate about making real change in health and social care? Do you believe in the power of people’s voices to shape better services? If so, we want to hear from you!
As Regional Head of Complaints Advocacy and Engagement, you’ll lead our engagement team and complaints advocacy service. You’ll use what people tell us to drive service improvements in health and social care.
Your role will also support the delivery of Llais’ national strategic priorities and the leadership of a national priority topic.
What you’ll do:
- Lead the regional engagement team and complaints advocacy service.
- Oversee regional communications and campaigns with support from our national communications team.
- Use data tools (Customer Relationship Management system, Excel, MS Forms and other Microsoft products) to track and present impact
- Drive innovation and learning across Wales
- Champion a national priority topic based on key themes we hear from the public
What you’ll bring:
- Experience of leading diverse teams
- In depth understanding of engagement or advocacy principles
- Experience of translating insights into action
- Passion for public involvement and service improvement
This is a hybrid role, with both remote and office-based working.
Welsh language skills are essential; however, we welcome applications from non-Welsh speakers, with the expectation that the successful candidate will be supported to learn Welsh as part of their development.
Llais provides staff with a full range of benefits including:
- 28 days annual leave (rising to 34 days with length of service) plus statutory holidays – pro rata for part time employees
- Competitive salary
- Flexible working
- Automatic membership of the NHS pension scheme
- Access to the Employee Assistance Programme, including our confidential counselling service
Job Description Main Responsibilities
A full job description and person specification are attached to this advert, please review this prior to submitting your application.
If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales, we want to hear from you.
If you would like to get in touch to discuss the role, please contact [email protected] to book an appointment, please ensure that you advise which regional position you would like to discuss.
Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.
Everything we do is in line with our values of integrity, working together and being person-driven.
We are committed to putting people and communities at the heart of everything we do.
Our role is to engage with and listen to the people of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We feedback what we hear to decision-makers to help shape and influence the services people receive now and in the future.
Job Role
Join us as Regional Head of Complaints Advocacy and Engagement
Location: Port Talbot office
Salary: Band 7
Contract Type: substantive
Hours: 22.5
Organisation: Llais – The Citizen Voice Body for Health and Social Care
Are you passionate about making real change in health and social care? Do you believe in the power of people’s voices to shape better services? If so, we want to hear from you!
As Regional Head of Complaints Advocacy and Engagement, you’ll lead our engagement team and complaints advocacy service. You’ll use what people tell us to drive service improvements in health and social care.
Your role will also support the delivery of Llais’ national strategic priorities and the leadership of a national priority topic.
What you’ll do:
- Lead the regional engagement team and complaints advocacy service.
- Oversee regional communications and campaigns with support from our national communications team.
- Use data tools (Customer Relationship Management system, Excel, MS Forms and other Microsoft products) to track and present impact
- Drive innovation and learning across Wales
- Champion a national priority topic based on key themes we hear from the public
What you’ll bring:
- Experience of leading diverse teams
- In depth understanding of engagement or advocacy principles
- Experience of translating insights into action
- Passion for public involvement and service improvement
This is a hybrid role, with both remote and office-based working.
Welsh language skills are essential; however, we welcome applications from non-Welsh speakers, with the expectation that the successful candidate will be supported to learn Welsh as part of their development.
Llais provides staff with a full range of benefits including:
- 28 days annual leave (rising to 34 days with length of service) plus statutory holidays – pro rata for part time employees
- Competitive salary
- Flexible working
- Automatic membership of the NHS pension scheme
- Access to the Employee Assistance Programme, including our confidential counselling service
If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales, we want to hear from you.
If you would like to get in touch to discuss the role, please contact [email protected] to book an appointment, please ensure that you advise which regional position you would like to discuss.
Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.
Everything we do is in line with our values of integrity, working together and being person-driven.
We are committed to putting people and communities at the heart of everything we do.
Our role is to engage with and listen to the people of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We feedback what we hear to decision-makers to help shape and influence the services people receive now and in the future.
Job Role
Join us as Regional Head of Complaints Advocacy and Engagement
Location: Brecon or Newtown
Salary: Band 7
Contract Type: substantive
Hours: 37.5
Organisation: Llais – The Citizen Voice Body for Health and Social Care
Are you passionate about making real change in health and social care? Do you believe in the power of people’s voices to shape better services? If so, we want to hear from you!
As Regional Head of Complaints Advocacy and Engagement, you’ll lead our engagement team and complaints advocacy service. You’ll use what people tell us to drive service improvements in health and social care.
Your role will also support the delivery of Llais’ national strategic priorities and the leadership of a national priority topic.
What you’ll do:
- Lead the regional engagement team and complaints advocacy service.
- Oversee regional communications and campaigns with support from our national communications team.
- Use data tools (Customer Relationship Management system, Excel, MS Forms and other Microsoft products) to track and present impact
- Drive innovation and learning across Wales
- Champion a national priority topic based on key themes we hear from the public
What you’ll bring:
- Experience of leading diverse teams
- In depth understanding of engagement or advocacy principles
- Experience of translating insights into action
- Passion for public involvement and service improvement
This is a hybrid role, with both remote and office-based working.
Welsh language skills are essential; however, we welcome applications from non-Welsh speakers, with the expectation that the successful candidate will be supported to learn Welsh as part of their development.
Llais provides staff with a full range of benefits including:
- 28 days annual leave (rising to 34 days with length of service) plus statutory holidays – pro rata for part time employees
- Competitive salary
- Flexible working
- Automatic membership of the NHS pension scheme
- Access to the Employee Assistance Programme, including our confidential counselling service
Job Description Main Responsibilities
A full job description and person specification are attached to this advert, please review this prior to submitting your application.
If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales, we want to hear from you.
If you would like to get in touch to discuss the role, please contact [email protected] to book an appointment, please ensure that you advise which regional position you would like to discuss.
Be part of Llais and help us to raise the power and influence of people’s voices to shape health and social care services to meet everyone's needs.
About Llais
Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.
The role of Llais is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We will feed back to decision-makers to help shape and influence future services.
People Services Support Assistant Role
A fantastic opportunity has become available at Llais for a People Services Support Assistant, Band 4, 37.5 hours per week.
This is a hybrid role, with both remote and office-based working.
The ability to communicate in Welsh is desirable.
We are looking for a highly motivated and enthusiastic individual to join our friendly People team (Human Resources), working closely with our People & OD Business Partner, you will support employees across every stage of the employee journey from recruitment through to exit.
This position is essential for maintaining an efficient HR service playing a key part in maintaining a supporting and engaging workplace culture that aligns with our commitment to providing exceptional services to the people of Wales.
You will need to be able to communicate confidently with good interpersonal skills and an empathetic approach, aligning to our values
The position forms a key part of the People Team (Human Resources) in providing a first point of contact for employees within the organisation. We are looking for someone with first hand experience of working within a HR role.
The postholder will be required to support colleagues (both verbally and in writing) and determine the best course of action in response to the query. This could be directing the contact to the correct policy or attempting to resolve more basic/routine queries immediately or escalating more complex queries to the appropriate person in the team. Therefore, some analysis is required to determine if it’s possible to deal with the query themselves by providing advice, sign posting to the correct policy or process or referring to more senior colleagues if it requires more than the provision of advice from a range of options
Main Duties of the job
- Co-ordinating recruitment requests including placing job adverts, collating applications for shortlisting, undertaking pre-employment checks for new appointees
- Take and transcribe formal minutes at various Employee Relation meetings or hearings eg: investigation/disciplinary/grievance/wellbeing & sickness absence meetings, ensuring minutes are transcribed accurately and distributed accordingly
- Provide first line advice to staff and managers in response to general queries in relation to HR processes, terms and conditions and procedures including management of the Workforce email inbox, ensuring queries are responded to appropriately and in good time
- Handling sensitive, potentially contentious and confidential information and data and using tact, diplomacy and persuasive skills where cooperation is required. Ensuring data is stored meeting all principles of Information Governance
- Postholder in the main will be expected to work independently within defined process, policies and guidelines and will have the discretion to decide when something requires escalating to their manager or more senior colleague
A full job description and person specification are attached on the linked page below, please review this prior to submitting your application.
If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales and have any queries or wish to discuss this post, please contact:
Helyn Bunce - [email protected]
Working for our organisation
Everyone at Llais believes people and communities in Wales should lead happy, healthy lives where they get the health and social care they need in a way that works best for them. We believe this can only happen by raising the power and influence of their voices in shaping people-centred health and social care services.
That is where you come in! Are you looking for the opportunity to join a new, passionate organisation, and contribute to the improvement of health and social care services here in Wales?
We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from diverse candidates who can bring fresh skills, lived experiences and perspectives to our work.
Llais provides staff with a full range of benefits including:
- 28 days annual leave (rising to 34 days with length of service) plus statutory holidays – pro rata for part time employees
- Competitive salary
- Flexible working
- Automatic membership of the NHS pension scheme
- Access to the Employee Assistance Programme, our confidential counselling service
For more information and how to apply:
Be part of Llais and help us to raise the power and influence of people’s voices to shape health and social care services to meet everyone's needs.
Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.
Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We will feed back to decision-makers to help shape and influence future services.
Are you passionate about improving health and social care services in Wales?
A fantastic opportunity has become available at Llais, Gwent for a Complaints Advocate, Band 6, 37.5 hours per week.
This role is primarily based in the Cwmbran office.
The ability to speak Welsh is desirable.
Main Duties of the job
Plan, develop and provide independent support and advocacy for people who wish to make a complaint about care or treatment received:
- from or on behalf of the NHS
- from or on behalf of Local Authority Social Care services
- from a regulated social care service provider
Enable people to complain in a way that best meets their communication needs.
Act as a catalyst for change and to encourage learning from complaints
Contribute to learning and development of staff in the NHS, Social Care services and other organisations who deal with Health and Social Services user concerns and complaints.
The post holder will be responsible for:
- Complaints advocacy
- Trends analysis of complaint
- Monitoring Health and Social Care services performance against the recommendations made as a result of complaints
The post holder will also need to have the ability to travel
Working for our organisation
Everyone at Llais believes people and communities in Wales should lead happy, healthy lives where they get the health and social care they need in a way that works best for them. We believe this can only happen by raising the power and influence of their voices in shaping people-centred health and social care services.
That is where you come in! Are you looking for the opportunity to join a new, passionate organisation, and contribute to the improvement of health and social care services here in Wales?
We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from
diverse candidates who can bring fresh skills, lived experiences and perspectives to our work.
Job Description Main Responsibilities
If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales and have any queries or wish to discuss this post, please contact: Lisa Charles, [email protected] or Angela Mutlow, [email protected]