Come and work for us

Be part of Llais and help us to raise the power and influence of people’s voices to shape health and social care services to meet everyone's needs.

About Llais

Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.

Everything we do is in line with our values of integrity, working together and being person driven. We are committed to putting people and communities at the heart of everything we do.

Our role is to engage with and listen to the people of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We feedback what we hear to decision-makers to help shape and influence the services people receive now and in the future.

Job Overview

Join us as Regional Operations Manager

Location: Bangor  

Band & Salary: Band 6, £39,263.00 - £47,280.00         

Contract Type: Substantive

Hours: 37.5

This is a hybrid role, with both remote and office-based working.

The ability to communicate in Welsh is desirable.

Organisation: Llais – The Citizen Voice Body for Health and Social Care

Are you passionate about making real change in health and social care? Do you believe in the power of people’s voices to shape better services? If so, we want to hear from you!

What you’ll do:

• carry out operational duties within a Llais region
• provide a high-quality service to meet the needs of a Llais region
• provide operational management for Llais regionally, with overall responsibility for managing, maintaining, and developing all regional administrative staff and activities, ensuring adherence to Llais policies and procedures
• be responsible for interpreting complex national policies i.e., from Welsh Government in relation to service change, analysing the information, implementing, and managing an effective system of communication to meet the needs of staff, volunteers, members of the public and other organisations. There may be barriers to understanding i.e., relaying complex legal process into communications both written and verbal to mixed groups
• monitor the regional financial allocation to ensure that Llais’ statutory / financial duties and its financial policies and procedures are followed
• provide supervision to the Administration team staff.

Working for our organisation

We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from diverse candidates who can bring fresh skills, lived experiences and perspectives to our work.

Llais provides staff with a full range of benefits including:

• 28 days annual leave (rising to 34 days with length of service) plus statutory holidays – pro rata for part time employees
• Competitive salary
• Flexible working
• Automatic membership of the NHS pension scheme
• Access to the Employee Assistance Programme, including our confidential counselling service

If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales, and have any queries or wish to discuss this post, please contact: Sue Irlam, [email protected]

We welcome applications in Welsh and English. After registering and signing in on the Trac site, you can choose your preferred language. If you wish, your interview can also be conducted via the medium of Welsh.

Apply here