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Come and work for us

Current Vacancies

Be part of Llais and help us to raise the power and influence of people’s voices to shape health and social care services to meet everyone's needs.

Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.

Job Overview

Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We will feed back to decision-makers to help shape and influence future services.

Are you passionate about improving health and social care services in Wales?

A fantastic opportunity has become available at Llais, Gwent for a Complaints Advocate, Band 6, 30 hours per week.

This role is primarily based in the Cwmbran office. 

The ability to speak Welsh is desirable.

Main Duties of the job

Plan, develop and provide independent support and advocacy for people who wish to make a complaint about care or treatment received:

  • from or on behalf of the NHS
  • from or on behalf of Local Authority Social Care services
  • from a regulated social care service provider

Enable people to complain in a way that best meets their communication needs.

Act as a catalyst for change and to encourage learning from complaints

Contribute to learning and development of staff in the NHS, Social Care services and other organisations who deal with Health and Social Services user concerns and complaints.

The post holder will be responsible for:

  • Complaints advocacy
  • Trends analysis of complaint
  • Monitoring Health and Social Care services performance against the recommendations made as a result of complaints
  • Training

The post holder will also need to have the ability to travel

Working for our organisation

Everyone at Llais believes people and communities in Wales should lead happy, healthy lives where they get the health and social care they need in a way that works best for them. We believe this can only happen by raising the power and influence of their voices in shaping people-centred health and social care services.

That is where you come in! Are you looking for the opportunity to join a new, passionate organisation, and contribute to the improvement of health and social care services here in Wales?

We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from 

diverse candidates who can bring fresh skills, lived experiences and perspectives to our work. 

Job Description Main Responsibilities

A full job description and person specification are attached to this advert, please review this prior to submitting your application.

If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales and have any queries or wish to discuss this post, please contact: Jemma Morgan, Jemma. [email protected]

Learn More

Be part of Llais and help us to raise the power and influence of people’s voices to shape health and social care services to meet everyone's needs.

Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a voice in their health and social care services. Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We will feed back to decision-makers to help shape and influence future services.

Job overview

Advocacy Support Officer – Cardiff & Vale of Glamorgan region

Permanent

Band 4, 30 Hours 

Ability to speak Welsh - Desirable

Llais (Cardiff & Vale of Glamorgan region) is seeking an Advocacy Support Officer primarily based in the Cardiff office to provide support to the Complaints Advocacy department and the general administrative team.  The successful candidate will be a self-motivator, reliable and have a sound knowledge of office practices.  The person will be flexible and adaptable in their approach to the varying day to day demands of the role, possess the ability to work as part of a team or on their own initiative.  Excellent interpersonal skills in order to communicate verbally and in writing with a wide range of stakeholders is required along with outstanding time management and the ability to prioritise workloads and work to set deadlines.

The post holder will be responsible for providing a full range of office administrative and secretarial support services to assist Llais in undertaking its various functions and responsibilities.  The successful candidate will support the regional director, staff and members of the organisation and also interact with patients and the public.

Main Duties of the job

The post holder will be the first point of contact to members of the public who wish to make a complaint/ raise concerns about any aspect of their NHS and social care, service or treatment.

The post holder will be an experienced administrator, providing comprehensive support to the Complaints Advocates including arranging meetings, and taking minutes and drafting paperwork. The post holder will co-ordinate the work of the advocates, ensuring that cases are dealt with in a timely manner.

The post holder will also attend client a meetings to support the advocate by making a note of key issues which will later be used to prepare correspondence.

The post holder will be responsible for preparing regular reports for Llais by analysing data from multiple sources, ensuring that areas of concern are reported to the Regional Director for remedial action and to inform future work.

Working for our organisation

Everyone at Llais believes people and communities in Wales should lead happy, healthy lives where they get the health and social care they need in a way that works best for them. We believe this can only happen by raising the power and influence of their voices in shaping people-centred health and social care services.

We support people who want to make a complaint about the health and/or social care they have received. Complaints advocacy is an important part of our work as complaints can be a powerful catalyst for improvement.

We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from diverse candidates who can bring fresh skills, lived experiences and perspectives to our work. 

Job Description Main Responsibilities

A full job description and person specification are attached to this advert, please review this prior to submitting your application.

If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales and have any queries or wish to discuss this post, please contact: Amy English, [email protected]

Learn more