Reports
Llais encourages and supports people to have a voice in the design, planning and delivery of NHS and social care services.
Share your feedback with us to let us know your experiences, and how you feel NHS and care services are getting on. Your feedback will help make a difference.
Our national reports set out what we have heard and what people think about services across Wales.
They WILL be about the things you have told us matter to you.
From 1 April 2023 Llais replaced the seven Community Health Councils who have represented the interests of people in the NHS in Wales for almost 50 years.
Annual Report & Accounts 2024-2025
In this, our second year, Llais has stepped up its role as the independent voice of the people in health and social care by hearing from more than 40,000 people across Wales. From maternity services and emergency care to support for carers and access to dentistry, people have shared their experiences with honesty, urgency, and hope. Behind every voice is a story, and behind every story is a lesson to learn or a call to act.
And we have acted. This report provides a clear picture of our work and our impact.
Llais consultation response: National strategy for preventing and responding to child sexual abuse
We have operated in Wales since 1 April 2023. Our response draws on what we’ve heard from people about their experiences of health and social services during this time. It reflects our role in supporting people through complaints advocacy, our wider engagement activities, and making representations to services. This includes safeguarding, support services, and system integration.
Llais Response to Ligature Reduction Assessment, Policy and Procedure Consultation
During the development of our response to this consultation, we have consulted with our public engagement teams, and our complaints advocacy service.
Llais Response to Code of Practice on Quality Assurance and Performance Management, Escalating Concerns, and Closure of Regulated Care and Support Services
Earlier this year, we responded to a Welsh Government consultation about a new Code of Practice. This Code sets out how councils, health boards and NHS trusts should check the quality of care services, deal with problems, and manage service closures.