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Who we are

We have around 100 staff and a growing team of volunteers who work all over Wales. 

Do you use NHS or social care services in Wales?

If you do, you can help us make them better for everyone by having your say

And your voice is more powerful than ever before

Llais is the national, independent body set up by the Welsh Government to give the people of Wales a stronger voice in their health and social care services.

What we do

We’re here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services.

Your local Llais team gather your experiences – good and bad – of health and social care services and provide support to make complaints.

Then they work with local NHS and social care services providers to respond to the things that matter most to people in the communities they serve.

Because we’re a statutory body, NHS organisations, local authorities and third sector care providers have to listen.

Have your say

We want to hear from people in all the diverse communities of Wales, especially those whose voices are not always heard.

There are lots of ways to have your say: 

  • tell us your story – there’s a 5-minute general feedback form you can fill in
  • get support to make a complaint
  • get advice or information on your local services and how to access them
  • attend one of our regular local events 
  • we can visit you wherever you’re receiving your health or social care service

Be part of something important 

We’re here to make sure people’s views and experiences help to make health and social care services better for everyone.

To find out more about Llais and how you can get involved in improving health and social care in Wales with us, please contact your local Llais team