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Reports

Llais encourages and supports people to have a voice in the design, planning and delivery of NHS and social care services.

Share your feedback with us to let us know your experiences, and how you feel NHS and care services are getting on. Your feedback will help make a difference.

Our national reports set out what we have heard and what people think about services across Wales.  

They WILL be about the things you have told us matter to you.

Some of these reports were produced by Community Health Councils.

From 1 April 2023 Llais replaced the seven Community Health Councils who have represented the interests of people in the NHS in Wales for almost 50 years.

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Llais Response to Code of Practice on Quality Assurance and Performance Management, Escalating Concerns, and Closure of Regulated Care and Support Services

Earlier this year, we responded to a Welsh Government consultation about a new Code of Practice. This Code sets out how councils, health boards and NHS trusts should check the quality of care services, deal with problems, and manage service closures.

Welsh Language Standards Annual Report for 2024-2025

At Llais, we believe that language is more than just a means of communication it’s a reflection of identity, culture, and belonging. So we are pleased to publish our first Welsh Language Standards Annual Report, and we do so with pride in the progress we’ve made and a clear-eyed view of where we can do better.

This report looks at our progress between 1 April 2024 and 31 March 2025 against our compliance notice, in line with the Welsh Language (Wales) Measure 2011 and The Welsh Language Standards (No.7) Regulations 2018.

Llais response to the inquiry into improving access to support for unpaid carers

We have been engaging with Welsh Government around the development the next Unpaid Carers Strategy and shared what we have been hearing with them. We will continue to share what unpaid carers tell us to inform actions to improve the implementation of the Social Services and Well-being (Wales) Act 2014 provisions.

All Wales Sepsis Representations

One of Llais’ Gwent volunteers, Corinne Cope, sadly lost her 9-year-old son Dylan to sepsis after a hospital failed to properly assess and escalate his condition.

Following this tragic and avoidable experience Corinne has dedicated herself to promoting sepsis awareness and making sure that lessons learned from Dylan’s death prevent the same thing happening to any other family.

All of our regional teams have recently made representations to their health boards asking for information on Sepsis assessments.