Reports

Llais has written to the Chair of Hywel Dda University Health Board ahead of the Board’s extraordinary public meeting on the Clinical Services Plan.

This manifesto complements that essential work by focusing on what people actually experience when they use services, and the practical changes that would make health and care work better for them.

Professor Medwin Hughes on a people-centred vision for health and social care in Wales

From July to November 2025 Llais engaged in an all-Wales conversation with thousands of people through national and community events, one to one conversations and through health and social care networks and associations. 

This was an opportunity to share experiences of health and social care as part of the Health and Social Care We Want project. 

We spoke with people juggling impossible waits, carers stretched to breaking point, and people who told us what keeps them going, what gets in the way, and what they want to be different. 

A core message that ran through everything people shared with us was that; people want a health and social care system that treats them like human beings, not numbers. 

They want to be listened to, to receive joined up care, to have honest communication, to be supported before things reach crisis and they want decisions that are person-centred. 

They also shared a deep sense of pride in the dedication of front-line staff, who so often make the difference between fear and reassurance.