Reports

Llais Local is our way of listening directly to people in their own communities about health and social care services. We meet people where they are and spend time in those places for a set period. This helps us reach more people in a way that is friendly, open, and easy for everyone to join in.

We used a multi-method approach including face-to-face conversations, local surveys (both digital and paper-based), and drop-in sessions. We engaged with community groups, held pop-up events, and visited GP surgeries, building partnerships with local organisations to amplify resident voices.

Here  is our report from Llais Local Swansea City Centre

We are pleased to present our second Annual Equality Report, covering 1 April 2025 to 31 March 2026.

As Wales’s independent voice for health and social care, our work focuses on listening to people across every community and making sure their experiences shape better care and fairer outcomes.

We remain committed to challenging inequality, discrimination and prejudice and to supporting Wales’s ambition to become an anti-racist nation.

Thank you to the public, our staff and all partners who helped us make progress this year.

Key stakeholders from across health and social care in Gwent came together to discuss hospital discharge delays and their impact on patients, families, carers, and staff. Together, we explored what delayed discharge currently looks and feels like for the people involved, and what improvements could be made across the system to achieve better outcomes. Participants shared their experiences through talks, videos, feedback, and open discussions, helping us build a clearer picture of what hospital discharge is like day to day.

This manifesto complements that essential work by focusing on what people actually experience when they use services, and the practical changes that would make health and care work better for them.