The People's Principles
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What we do
We’re here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services. And when things go wrong our independent and trained complaints advocates can support you to make complaints.
The strong voices of the people of Wales must be at the heart of an effective, joined up health and social care system for Wales.
Spotlight on rural health and social care in Wales
We hear from people in rural areas across Wales about their health and social care services. Read our calls for change.Three ways you can make a difference
Our Reports
View all publicationsProfessional Referral Form for Independent Health and Social Care Complaints Advocacy.
This form is for professionals who are helping someone make a complaint about the NHS or an NHS service, or a Local Authority Social Care Service. It can also be used if the person is already making a complaint, or if they are doing it for someone else.
A complaint can only be made if the issue/incident happened within the last 12 months (or they’ve been made aware of it in the last 12 months) and hasn’t been investigated previously.
In January 2025 we provided evidence of what we were hearing about cross border healthcare. Just over a year on we share the current situation.
We are pleased to present our second Annual Equality Report, covering 1 April 2025 to 31 March 2026.
As Wales’s independent voice for health and social care, our work focuses on listening to people across every community and making sure their experiences shape better care and fairer outcomes.
We remain committed to challenging inequality, discrimination and prejudice and to supporting Wales’s ambition to become an anti-racist nation.
Thank you to the public, our staff and all partners who helped us make progress this year.
