The People's Principles
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What we do
We’re here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services. And when things go wrong our independent and trained complaints advocates can support you to make complaints.
The strong voices of the people of Wales must be at the heart of an effective, joined up health and social care system for Wales.
Spotlight on rural health and social care in Wales
We hear from people in rural areas across Wales about their health and social care services. Read our calls for change.Three ways you can make a difference
Our Reports
View all publicationsWe are pleased to present our second Annual Equality Report, covering 1 April 2025 to 31 March 2026.
As Wales’s independent voice for health and social care, our work focuses on listening to people across every community and making sure their experiences shape better care and fairer outcomes.
We remain committed to challenging inequality, discrimination and prejudice and to supporting Wales’s ambition to become an anti-racist nation.
Thank you to the public, our staff and all partners who helped us make progress this year.
Key stakeholders from across health and social care in Gwent came together to discuss hospital discharge delays and their impact on patients, families, carers, and staff. Together, we explored what delayed discharge currently looks and feels like for the people involved, and what improvements could be made across the system to achieve better outcomes. Participants shared their experiences through talks, videos, feedback, and open discussions, helping us build a clearer picture of what hospital discharge is like day to day.
