Our response reflects what we have heard directly and through others, particularly from people who have used our complaints advocacy service to raise a concern about their experience, or the experience of their cared for person, when leaving hospital from all parts of Wales who may need highly specialised care and treatment in England, or who may have been offered treatment in England as part of initiatives such as those to bring down NHS waiting lists for people living in Wales.

This response draws on what we have heard through our engagement activities, complaints advocacy service, and ongoing relationships with communities, professionals and partner organisations across Wales. Our comments are informed by The Health and Social Care We Want – The People’s Principles, which reflect what matters most to people using services.