Llais calls to new First Minister
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We’re here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services. And when things go wrong our independent and trained complaints advocates can support you to make complaints.
The strong voices of the people of Wales must be at the heart of an effective, joined up health and social care system for Wales.
Listening to People - the new NHS complaints process
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Our Reports
View all publicationsOn Wednesday 11 March 2026, the Cardiff and Vale regional Llais team hosted a public forum focused on gathering views and experiences relating to women’s health. The insights collected during this event were shared with Cardiff and Vale University Health Board.
This report outlines the local health board’s response to feedback received from the public, detailing the changes it will implement based on what Llais has heard.
In March 2026, a team from Llais West Wales visited GwernllwynCare Home in Crosshands. During the visit, we spoke with residents to hear about their experiences of the services they receive.
In February 2026, a team from Llais West Wales visited Melbourne House Care Home in Crosshands. During the visit, we spoke directly with residents to hear about their experiences of the services they receive. We also shared a survey with residents’ families and loved ones, giving them the opportunity to share their views and feedback as well.
