Llais calls to new First Minister
Read our open letterWhat we do
We’re here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services. And when things go wrong our independent and trained complaints advocates can support you to make complaints.
The strong voices of the people of Wales must be at the heart of an effective, joined up health and social care system for Wales.
Listening to People - the new NHS complaints process
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Three ways you can make a difference
Our Reports
View all publicationsIn February 2026, a team from Llais West Wales visited Melbourne House Care Home in Crosshands. During the visit, we spoke directly with residents to hear about their experiences of the services they receive. We also shared a survey with residents’ families and loved ones, giving them the opportunity to share their views and feedback as well.
A report o inform Aneurin Bevan University Health Board of current issues of concern, and positive observations, or public feedback being addressed by Llais Gwent Region in relation to the planning and delivery of health and social care services.
