The People's Principles
Read more hereWhat we do
We’re here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services. And when things go wrong our independent and trained complaints advocates can support you to make complaints.
The strong voices of the people of Wales must be at the heart of an effective, joined up health and social care system for Wales.
Llais News
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Spotlight on rural health and social care in Wales
We hear from people in rural areas across Wales about their health and social care services. Read our calls for change.Three ways you can make a difference
Our Reports
View all publicationsAcross Wales, thousands of people shared their experiences of health and social care.
Their voices were clear: “Treat us like people, not numbers.”
These principles reflect what matters most to them and offer a guide for shaping services that work for everyone.
Llais exists to champion the voices of people who use health and social care services.
That is why across Wales, in villages, towns, and cities, we have listened to tens of thousands of people. In community halls, high streets, schools, local GPs, care homes, and online, people have shared their experiences, frustrations, and hopes for health and social care.
This manifesto is built on those voices: the people’s priorities, what matters most, what would make the biggest difference to their lives, and what needs to change.
