Gwent
Covering health and social care services for people living in the following areas:
- Newport
- Caerphilly
- Torfaen
- Monmouthshire
- Blaenau Gwent
Llais - Gwent Region
Raglan House, Llantarnam Business Park
Cwmbran
NP44 3AB
What we do
Llais Gwent Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area
We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers. We talk to people at public events, and through community groups.
Our Advocacy Service helps people who want to raise a concern about care or treatment.
We use surveys, apps and social media to engage with our community, and we produce reports on what we've heard.
Recent reports
View all publicationsEarlier this year, we responded to a Welsh Government consultation about a new Code of Practice. This Code sets out how councils, health boards and NHS trusts should check the quality of care services, deal with problems, and manage service closures.
At Llais, we believe that language is more than just a means of communication it’s a reflection of identity, culture, and belonging. So we are pleased to publish our first Welsh Language Standards Annual Report, and we do so with pride in the progress we’ve made and a clear-eyed view of where we can do better.
This report looks at our progress between 1 April 2024 and 31 March 2025 against our compliance notice, in line with the Welsh Language (Wales) Measure 2011 and The Welsh Language Standards (No.7) Regulations 2018.
We have been engaging with Welsh Government around the development the next Unpaid Carers Strategy and shared what we have been hearing with them. We will continue to share what unpaid carers tell us to inform actions to improve the implementation of the Social Services and Well-being (Wales) Act 2014 provisions.
What's happening in your area
View all eventsRaising a concern about health and social care services
When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.
But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.
We can help with complaints advocacy
If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to.
Get in touch with us on
01633 838516
or email us at [email protected]
and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.
Passionate about health and social care?
Get involvedAt Llais, we are committed to engaging with communities across Wales to hear from people about health and social care services.
The more people who get involved with us, the better our health and social care services will be – and there are lots of ways to join with us in a way that suits you:
