Covering health and social care services for people living in the following areas:
Llais - Gwent Region
Raglan House, Llantarnam Business Park
Cwmbran
NP44 3AB
Llais Gwent Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area
We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers. We talk to people at public events, and through community groups.
Our Advocacy Service helps people who want to raise a concern about care or treatment.
We use surveys, apps and social media to engage with our community, and we produce reports on what we've heard.
Our work covers many areas - we gather feedback about your experiences, promote improvements in service quality and support people in raising concerns. One important aspect of our work is making sure your views are heard when changes to services are being considered.
Llais welcomes the publication of the Ministerial Advisory Group’s (MAG) report on NHS Wales Performance and Productivity, and the Welsh Government’s detailed action plan in response.
We see this as an important moment for the future of health and care in Wales.
These documents set out a clear challenge for the NHS in Wales to shift from ambition to delivering, something people across Wales have been asking for.
When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.
But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.
If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to.
Get in touch with us on
01633 838516
or email us at [email protected]
and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.
At Llais, we are committed to engaging with communities across Wales to hear from people about health and social care services.
The more people who get involved with us, the better our health and social care services will be – and there are lots of ways to join with us in a way that suits you:
