Skip to main content

We use JavaScript to set most of our cookies. Unfortunately JavaScript is not running on your browser, so you cannot change your settings using this page. To control your cookie settings using this page try turning on JavaScript in your browser.

About cookies

We've saved some files called cookies on your device. These cookies are:

  • essential for the site work
  • to help improve our website by collecting and reporting information on how you use it

We would also like to save some cookies to help:

  • improve our website by measuring website usage
  • remember your settings
Change cookie settings

You've accepted all cookies for this website. You can change your cookie preferences at any time.

Reports

Llais encourages and supports people to have a voice in the design, planning and delivery of NHS and social care services.

Share your feedback with us to let us know your experiences, and how you feel NHS and care services are getting on. Your feedback will help make a difference.

Our national reports set out what we have heard and what people think about services across Wales.  

They WILL be about the things you have told us matter to you.

Some of these reports were produced by Community Health Councils.

From 1 April 2023 Llais replaced the seven Community Health Councils who have represented the interests of people in the NHS in Wales for almost 50 years.

Filter by

Loading icon
Region 1 selected

Select a start and end date

67 results

Making a complaint about us - Procedure

At Llais, your voice in health and social care, we aim to give the best possible service to everyone we provide a service to or work with.  We also know that we may not always get things right.  If this happens, it is important that you tell us about it as soon as possible, so that we can take action straight away.

We are committed to dealing effectively with any concerns or complaints you may have about our services or the way we carry out our activities. We aim to clarify any issues you may be unsure about. If possible, we’ll put right any mistakes we may have made and seek feedback from you on how we did. 

Wherever possible, we will provide any service you’re entitled to which we have failed to deliver. 

If we did something wrong, we’ll say sorry and, where possible, try to put things right for you.  We aim to learn from our mistakes and use the information we get from concerns and complaints to improve our services.

 

Llais Gwent Engagement Summary - Penpergwm House Residential Care Home

As part of our local workplan, Llais Gwent Region has committed to engage with people at the point they are receiving a health and social care service. Therefore, we arranged for two of our visiting volunteers to attend Penpergwm Home (Residential Home) to speak with people who reside there, to gain their feedback about what it’s like for them to stay at Penpergwm House, and their access to health and social care services.