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Neath Port Talbot and Swansea

Covering health and social care services for people living in the following areas:

  • Swansea
  • Neath Port Talbot
GET IN TOUCH
01639 683490
Office

Llais - Neath Port Talbot and Swansea Region
Cimla Health & Social Care Centre, Cimla
Neath
SA11 3SU

Get directions
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West Glamorgan

What we do

Llais Neath Port Talbot and Swansea Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area

We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers.  We talk to people at public events, and through community groups.

Our Advocacy Service helps people who want to raise a concern about care or treatment.

We use surveys, apps and social media to engage with our community, and we produce reports on what we've heard.

FEATURED

Do you use NHS or social care services?

Then you can help make them better for everyone by telling us about your experiences – good and bad.

Share your story

Current Local Consultations

Neath Port Talbot Council- Housing and homelessness plan 2023-2026 Consultation

Neath Port Talbot Council wants all citizens of Neath Port Talbot to have access to safe and appropriate housing. We have developed this Plan to set out our approach to managing the challenges of homelessness and affordable housing across the borough.

Learn more

Live surveys

All surveys

Recent reports

View all publications
Making a complaint about us - Procedure

At Llais, your voice in health and social care, we aim to give the best possible service to everyone we provide a service to or work with.  We also know that we may not always get things right.  If this happens, it is important that you tell us about it as soon as possible, so that we can take action straight away.

We are committed to dealing effectively with any concerns or complaints you may have about our services or the way we carry out our activities. We aim to clarify any issues you may be unsure about. If possible, we’ll put right any mistakes we may have made and seek feedback from you on how we did. 

Wherever possible, we will provide any service you’re entitled to which we have failed to deliver. 

If we did something wrong, we’ll say sorry and, where possible, try to put things right for you.  We aim to learn from our mistakes and use the information we get from concerns and complaints to improve our services.

 

6 February 2024
Cardiff & Vale of GlamorganNeath Port Talbot and SwanseaCwm Taf MorgannwgNorth WalesWest WalesGwentPowys

What's happening in your area

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Raising a concern about health and social care services

When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.

But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.

We can help with complaints advocacy

If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to. 

Get in touch with us on 
01639 683490
or email us at [email protected]

and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.