Powys
Covering health and social care services for people living in the following areas:
- Powys
Llais Brecon
Brecon College, Penlan
Brecon
LD3 9SR
Llais Newtown
Ladywell House, Newtown
Powys
SY16 1JB
What we do
Llais Powys Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area.
We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers. We talk to people at public events, and through community groups.
Our Advocacy Service helps people who want to raise a concern about care or treatment.
We use surveys, apps and social media to engage with our community, and we produce reports on what we've heard.
Do you use NHS or social care services?
Then you can help make them better for everyone by telling us about your experiences – good and bad.
Recent reports
View all publicationsLlais exists to champion the voices of people who use health and social care services.
That is why across Wales, in villages, towns, and cities, we have listened to tens of thousands of people. In community halls, high streets, schools, local GPs, care homes, and online, people have shared their experiences, frustrations, and hopes for health and social care.
This manifesto is built on those voices: the people’s priorities, what matters most, what would make the biggest difference to their lives, and what needs to change.
This manifesto sets out twelve evidence-based reforms grouped under four themes: equity and access, prevention and early intervention, person-centred care, and integration of services. These are not abstract policy ideas. They are practical and achievable changes that people told us would make the biggest difference to their experience of health and social care.
Through over 50 conversations and multiple survey responses, we heard feedback that celebrated local staff and services but also revealed systemic issues and gaps in care. Quotes from residents are included below to reflect the strength of feeling and lived experiences.
In April 2025, Llais Powys undertook a focused community engagement programme in the Newtown locality—the ninth in a rolling programme aligned with the 13-locality model of the Powys Regional Partnership Board. The goal was to gather local insight into health and social care experiences, particularly where people access services within Wales or cross-border in England.
What's happening in your area
View all eventsNo events found. View all events
Raising a concern about health and social care services
When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.
But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.
We can help with complaints advocacy
If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to.
Get in touch with us on
01874 610646
or email us at [email protected]
and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.
Passionate about health and social care?
Get involvedAt Llais, we are committed to engaging with communities across Wales to hear from people about health and social care services.
The more people who get involved with us, the better our health and social care services will be – and there are lots of ways to join with us in a way that suits you:
