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Covering health and social care services for people living in the following areas:

  • Powys
01874 624206 / 01686 627632

Llais Brecon
Neuadd Brycheiniog, Cambrian Way

Get directions

Llais Newtown
Ladywell House, Newtown
SY16 1JB

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What we do

Llais Powys Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area.

We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers.  We talk to people at public events, and through community groups.

Our Advocacy Service helps people who want to raise a concern about care or treatment.

We use surveys, apps and social media to engage with our community, and we produce reports on what we've heard.


Do you use NHS or social care services?

Then you can help make them better for everyone by telling us about your experiences – good and bad.

Share your story

Recent reports

View all publications
Report What We Heard Builth Wells Engagement

During the month of November 2023, Llais Powys Region carried out a period of focused engagement in Builth Wells & Llanwrtyd Wells area.  We attended 13 different venues and spoke to people about their views and experiences of receiving health and care services.

Some people shared positive experiences, whilst others told us about the challenges they face in accessing services.

Following this period of engagement, we held a joint workshop with Powys Teaching Health Board and Powys County Council when we highlighted the main themes of what people told us. In response, they discussed areas of work which are already underway and we identified some actions which will be taken forward.

Our report summarises what we heard and the responses we received from the Health Board and County Council.

7 March 2024

Raising a concern about health and social care services

When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.

But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.

We can help with complaints advocacy

If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to. 

Get in touch with us on 
01874 610646
or email us at [email protected]

and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.