North Wales
Covering health and social care services for people living in the following areas:
- Anglesey
- Gwynedd
- Conwy
- Denbighshire
- Flintshire
- Wrexham
Llais Bangor
Unit 11 Chestnut Court, Ffordd y Parc, Parc Menai
Bangor
LL57 4FH
Llais Wrexham
Units 1B + 1D Wilkinson Business Park, Clywedog Road South, Wrexham Industrial Estate
Wrexham
LL13 9AE
What we do
Llais North Wales Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area.
We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers. We talk to people at public events, and through community groups.
Our Advocacy Service helps people who want to raise a concern about care or treatment.
We use surveys, apps and social media to engage with our community, and we produce reports on what we've heard.
Do you use NHS or social care services?
Then you can help make them better for everyone by telling us about your experiences – good and bad.
Recent reports
View all publicationsWe have operated in Wales since 1 April 2023. Our response draws on what we’ve heard from people about their experiences of health and social services during this time. It reflects our role in supporting people through complaints advocacy, our wider engagement activities, and making representations to services. This includes safeguarding, support services, and system integration.
During the development of our response to this consultation, we have consulted with our public engagement teams, and our complaints advocacy service.
Earlier this year, we responded to a Welsh Government consultation about a new Code of Practice. This Code sets out how councils, health boards and NHS trusts should check the quality of care services, deal with problems, and manage service closures.
What's happening in your area
View all eventsNo events found. View all events
Raising a concern about health and social care services
When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.
But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.
We can help with complaints advocacy
If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to.
Get in touch with us on
01978 356178 / 01248 679284
or email us at [email protected]
and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.
Passionate about health and social care?
Get involvedAt Llais, we are committed to engaging with communities across Wales to hear from people about health and social care services.
The more people who get involved with us, the better our health and social care services will be – and there are lots of ways to join with us in a way that suits you:
