North Wales
Covering health and social care services for people living in the following areas:
- Anglesey
- Gwynedd
- Conwy
- Denbighshire
- Flintshire
- Wrexham
Llais Bangor
Unit 11 Chestnut Court, Ffordd y Parc, Parc Menai
Bangor
LL57 4FH
Llais Wrexham
Units 1B + 1D Wilkinson Business Park, Clywedog Road South, Wrexham Industrial Estate
Wrexham
LL13 9AE
What we do
Llais North Wales Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area.
We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers. We talk to people at public events, and through community groups.
Our Advocacy Service helps people who want to raise a concern about care or treatment.
We use surveys, apps and social media to engage with our community, and we produce reports on what we've heard.
Do you use NHS or social care services?
Then you can help make them better for everyone by telling us about your experiences – good and bad.
Recent reports
View all publicationsIn January 2025 we provided evidence of what we were hearing about cross border healthcare. Just over a year on we share the current situation.
Professional Referral Form for Independent Health and Social Care Complaints Advocacy.
This form is for professionals who are helping someone make a complaint about the NHS or an NHS service, or a Local Authority Social Care Service. It can also be used if the person is already making a complaint, or if they are doing it for someone else.
A complaint can only be made if the issue/incident happened within the last 12 months (or they’ve been made aware of it in the last 12 months) and hasn’t been investigated previously.
We are pleased to present our second Annual Equality Report, covering 1 April 2025 to 31 March 2026.
As Wales’s independent voice for health and social care, our work focuses on listening to people across every community and making sure their experiences shape better care and fairer outcomes.
We remain committed to challenging inequality, discrimination and prejudice and to supporting Wales’s ambition to become an anti-racist nation.
Thank you to the public, our staff and all partners who helped us make progress this year.
What's happening in your area
View all eventsNo events found. View all events
Raising a concern about health and social care services
When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.
But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.
We can help with complaints advocacy
If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to.
Get in touch with us on
01978 356178 / 01248 679284
or email us at [email protected]
and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.
Passionate about health and social care?
Get involvedAt Llais, we are committed to engaging with communities across Wales to hear from people about health and social care services.
The more people who get involved with us, the better our health and social care services will be – and there are lots of ways to join with us in a way that suits you:
