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North Wales

Covering health and social care services for people living in the following areas:

  • Anglesey 
  • Gwynedd 
  • Conwy
  • Denbighshire
  • Flintshire 
  • Wrexham
GET IN TOUCH
Offices

Llais Bangor
Unit 11 Chestnut Court, Ffordd y Parc, Parc Menai
Bangor
LL57 4FH

Get directions

Llais Wrexham
Units 1B + 1D Wilkinson Business Park, Clywedog Road South, Wrexham Industrial Estate
Wrexham
LL13 9AE

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North Wales

What we do

Llais North Wales Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area.

We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers.  We talk to people at public events, and through community groups.

Our Advocacy Service helps people who want to raise a concern about care or treatment.

We use surveys, apps and social media to engage with our community, and we produce reports on what we've heard.

FEATURED

Do you use NHS or social care services?

Then you can help make them better for everyone by telling us about your experiences – good and bad.

Share your story

Recent reports

View all publications
Llais Schedule of Matters Reserved

This Schedule lists the matters that are reserved for decision-making by the Board of Llais. The Board sets the strategy, and provides scrutiny, oversight and governance across all the work of Llais. It holds the executive team and Tîm Arwain (the senior leadership team) to account on delivering the aims, objectives and priorities to meet the requirements set out in the Health and Social Care (Quality and Engagement) (Wales) Act 2020 and the organisation’s wider public duties.

24 September 2024
Cardiff & Vale of GlamorganNeath Port Talbot and SwanseaCwm Taf MorgannwgNorth WalesWest WalesGwentPowys

Raising a concern about health and social care services

When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.

But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.

We can help with complaints advocacy

If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to. 

Get in touch with us on 
01978 356178 / 01248 679284
or email us at [email protected]

and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.