Reports

The Welsh Government and Llais Cymru share a commitment to make sure that people across Wales can access health and social care services in the Welsh language. 

We recognise that Welsh is not simply a means of communication but that a person’s language is fundamental to the delivery of safe, equitable and person-centred care.

This pledge establishes a framework for collaboration between the Mwy na geiriau/More than just words Team in Welsh Government (which supports delivery of the Welsh Government’s plan for strengthening Welsh language provision in health and social care) and Llais Cymru, the citizen voice body for Wales.

Professional Referral Form for Independent Health and Social Care Complaints Advocacy.

This form is for professionals who are helping someone make a complaint about the NHS or an NHS service, or a Local Authority Social Care Service. It can also be used if the person is already making a complaint, or if they are doing it for someone else.

A complaint can only be made if the issue/incident happened within the last 12 months (or they’ve been made aware of it in the last 12 months) and hasn’t been investigated previously.

Our response reflects what we have heard directly and through others, particularly from people who have used our complaints advocacy service to raise a concern about their experience, or the experience of their cared for person, when leaving hospital from all parts of Wales who may need highly specialised care and treatment in England, or who may have been offered treatment in England as part of initiatives such as those to bring down NHS waiting lists for people living in Wales.

This response draws on what we have heard through our engagement activities, complaints advocacy service, and ongoing relationships with communities, professionals and partner organisations across Wales. Our comments are informed by The Health and Social Care We Want – The People’s Principles, which reflect what matters most to people using services.