Reports

As we enter the final year of our 3-year Strategic Plan, Llais stands at a pivotal moment.

We have established ourselves as the independent voice of people in health and social care in Wales. We have built relationships across communities, services and government. We have demonstrated that lived experience, when gathered carefully and presented credibly, can influence change.

This year, we face both challenge and opportunity. A new Welsh Government will take office following the May 2026 Senedd elections, bringing fresh priorities and renewed focus on the issues that matter most to communities.

Professional Referral Form for Independent Health and Social Care Complaints Advocacy.

This form is for professionals who are helping someone make a complaint about the NHS or an NHS service, or a Local Authority Social Care Service. It can also be used if the person is already making a complaint, or if they are doing it for someone else.

A complaint can only be made if the issue/incident happened within the last 12 months (or they’ve been made aware of it in the last 12 months) and hasn’t been investigated previously.

We are pleased to present our second Annual Equality Report, covering 1 April 2025 to 31 March 2026.

As Wales’s independent voice for health and social care, our work focuses on listening to people across every community and making sure their experiences shape better care and fairer outcomes.

We remain committed to challenging inequality, discrimination and prejudice and to supporting Wales’s ambition to become an anti-racist nation.

Thank you to the public, our staff and all partners who helped us make progress this year.

Llais has written to the Chair of Hywel Dda University Health Board ahead of the Board’s extraordinary public meeting on the Clinical Services Plan.

This manifesto complements that essential work by focusing on what people actually experience when they use services, and the practical changes that would make health and care work better for them.