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Making a complaint about us - Procedure

REPORT 6 February 2024

At Llais, your voice in health and social care, we aim to give the best possible service to everyone we provide a service to or work with.  We also know that we may not always get things right.  If this happens, it is important that you tell us about it as soon as possible, so that we can take action straight away.

We are committed to dealing effectively with any concerns or complaints you may have about our services or the way we carry out our activities. We aim to clarify any issues you may be unsure about. If possible, we’ll put right any mistakes we may have made and seek feedback from you on how we did. 

Wherever possible, we will provide any service you’re entitled to which we have failed to deliver. 

If we did something wrong, we’ll say sorry and, where possible, try to put things right for you.  We aim to learn from our mistakes and use the information we get from concerns and complaints to improve our services.

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First published 6 February 2024
Last updated 6 February 2024