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Our draft Strategic Priorities – April 2024 – March 2027

As we work with you to understand what matters most, we have identified five key priorities to focus our work over the next three years.

Our Strategic Priorities are based on what we have heard from you, from other organisations, and from research.  We will keep listening and learning to make sure we get it right.

We have thought about the difficulties facing health and social care now, and in the future, and how we can represent your voice to make sure people are kept at the heart of services.

Priority 01. Advocate and influence services to be people-centred, accessible, sensitive, and responsive to individual, community and national needs.

a. Prevention and the long term

b. Community based solutions

c. Culturally sensitive and responsive services

d. Acknowledging and reducing health and social care inequalities

e. Caring for others

Priority 02. Pressure on services and the affect this has on people and communities, services, and workforce.

a. Patient safety

b. Urgent and emergency health and care when and where its needed

c. Planned care

d. Mental health

e. Workforce challenges and development

Priority 03. Alignment, integration, and partnerships. Finding our way through the challenges.

a. Alignment and coordination of two-way public discussion and debate about health and social services, to avoid duplication and maximise impact.

b. Advocate for cohesive services where people don’t feel movement from one service to another. 

c. Partnering and sharing to maximise impact and make the best use of valuable resources

d. Supporting and empowering people and communities

e. Learning from others and what has gone before

Priority 04. Digital, Data, Information Technology and Artificial Intelligence (AI) and the impact on people’s health and social care.

a. Digital services and inclusion

b. The use of data and knowledge to enhance services (safe, secure, trusted).

c. Using automation and artificial intelligence solutions in an ethical and responsible way.

d. The role of Digital, Data and Information Technology in communication and accessible services. 

e. Using Digital, Data and Information Technology to prepare for future needs and trends.

Priority 05. Evolve as an organisation to become a mature, well-run, trusted and ambitious organisation.

a. become a leader in people-centred service design, insight and engagement approaches

b. optimise the way we work for maximum efficiency and impact, and look for new opportunities and ways of working

c. work together with others across all sectors to support one another make meaningful impact.

d. expanding on a local, regional and national approach that focuses on strengths and good practice

e. develop our people and evolve our culture to become a confident organisation that influences others.

Llais was created for you

We want to hear from you about the work we're suggesting, to be sure this represents what matters most.

Have your say on our new draft priorities