Reports
Llais encourages and supports people to have a voice in the design, planning and delivery of NHS and social care services.
Share your feedback with us to let us know your experiences, and how you feel NHS and care services are getting on. Your feedback will help make a difference.
Our national reports set out what we have heard and what people think about services across Wales.
They WILL be about the things you have told us matter to you.
From 1 April 2023 Llais replaced the seven Community Health Councils who have represented the interests of people in the NHS in Wales for almost 50 years.
Llais Annual Plan 2026-2027
As we enter the final year of our 3-year Strategic Plan, Llais stands at a pivotal moment.
We have established ourselves as the independent voice of people in health and social care in Wales. We have built relationships across communities, services and government. We have demonstrated that lived experience, when gathered carefully and presented credibly, can influence change.
This year, we face both challenge and opportunity. A new Welsh Government will take office following the May 2026 Senedd elections, bringing fresh priorities and renewed focus on the issues that matter most to communities.
Neath Port Talbot & Swansea Region - Leaving Hospital: What People Told Us
We heard from patients, families, unpaid carers and people with learning disabilities across Neath, Port Talbot and Swansea about their experiences of leaving hospital in the Swansea Bay University Health Board area. Through our engagement, people shared what helped them feel supported, as well as the challenges that made leaving hospital more difficult.
Cross border healthcare - the key challenges for people living in Wales getting NHS care in England
In January 2025 we provided evidence of what we were hearing about cross border healthcare. Just over a year on we share the current situation.
Professional Advocacy Referral Form
Professional Referral Form for Independent Health and Social Care Complaints Advocacy.
This form is for professionals who are helping someone make a complaint about the NHS or an NHS service, or a Local Authority Social Care Service. It can also be used if the person is already making a complaint, or if they are doing it for someone else.
A complaint can only be made if the issue/incident happened within the last 12 months (or they’ve been made aware of it in the last 12 months) and hasn’t been investigated previously.
NPT & Swansea Region Engagement Report - Llais Local Llansamlet Community March 2026
Llais Local is our way of listening directly to people in their own communities about health and social care services. We meet people where they are and spend time in those places for a set period. This helps us reach more people in a way that is friendly, open, and easy for everyone to join in.
We used a multi-method approach including face-to-face conversations, local surveys (both digital and paper-based), and drop-in sessions. We engaged with community groups, held pop-up events, and visited GP surgeries, building on partnerships with local organisations to amplify resident voices.
Here is our report from Llais local Llansamlet