Reports

As we enter the final year of our 3-year Strategic Plan, Llais stands at a pivotal moment.

We have established ourselves as the independent voice of people in health and social care in Wales. We have built relationships across communities, services and government. We have demonstrated that lived experience, when gathered carefully and presented credibly, can influence change.

This year, we face both challenge and opportunity. A new Welsh Government will take office following the May 2026 Senedd elections, bringing fresh priorities and renewed focus on the issues that matter most to communities.

We are pleased to present our second Annual Equality Report, covering 1 April 2025 to 31 March 2026.

As Wales’s independent voice for health and social care, our work focuses on listening to people across every community and making sure their experiences shape better care and fairer outcomes.

We remain committed to challenging inequality, discrimination and prejudice and to supporting Wales’s ambition to become an anti-racist nation.

Thank you to the public, our staff and all partners who helped us make progress this year.

This manifesto complements that essential work by focusing on what people actually experience when they use services, and the practical changes that would make health and care work better for them.

Professor Medwin Hughes on a people-centred vision for health and social care in Wales

From July to November 2025 Llais engaged in an all-Wales conversation with thousands of people through national and community events, one to one conversations and through health and social care networks and associations. 

This was an opportunity to share experiences of health and social care as part of the Health and Social Care We Want project. 

We spoke with people juggling impossible waits, carers stretched to breaking point, and people who told us what keeps them going, what gets in the way, and what they want to be different. 

A core message that ran through everything people shared with us was that; people want a health and social care system that treats them like human beings, not numbers. 

They want to be listened to, to receive joined up care, to have honest communication, to be supported before things reach crisis and they want decisions that are person-centred. 

They also shared a deep sense of pride in the dedication of front-line staff, who so often make the difference between fear and reassurance.