Reports
Llais encourages and supports people to have a voice in the design, planning and delivery of NHS and social care services.
Share your feedback with us to let us know your experiences, and how you feel NHS and care services are getting on. Your feedback will help make a difference.
Our national reports set out what we have heard and what people think about services across Wales.
They WILL be about the things you have told us matter to you.
From 1 April 2023 Llais replaced the seven Community Health Councils who have represented the interests of people in the NHS in Wales for almost 50 years.
North Wales Region - Llais Local Denbighshire Engagement Report - January - March 2026
As part of our work plan, Llais North Wales undertook to engage with citizens across Denbighshire. We did this work between 01 February and 30 March. Undertaking a Llais Local in Denbighshire would give us the opportunity to gather the views and experiences of health and social care service of the citizens of the county.
West Wales Region - Llais Local East Llanelli Engagement Report
Recently LlaisWest Wales Region spent time in different settings across the east Llanelli area. We spoke with a wide range of people and had over 160 discussions with different people about their experiences with health and social care services.
West Wales Region - Urology services in West Wales -September 2025
Over the past few months, we’ve heard growing concerns about urology services in West Wales. To understand what this means for you, we launched a project to listen directly to patients -whether in clinics or hospitals. Our aim is simple: learn what’s working well and where things could improve, so services truly meet your needs.
For two weeks in October 2025, we visited urology wards, departments, and clinics across Hywel Dda University Health Board.
We also shared online and paper surveys and posted on social media to make it easy for you to have your say.
Professional Advocacy Referral Form
Professional Referral Form for Independent Health and Social Care Complaints Advocacy.
This form is for professionals who are helping someone make a complaint about the NHS or an NHS service, or a Local Authority Social Care Service. It can also be used if the person is already making a complaint, or if they are doing it for someone else.
A complaint can only be made if the issue/incident happened within the last 12 months (or they’ve been made aware of it in the last 12 months) and hasn’t been investigated previously.
Evidence to the Welsh Affairs Committee on Cross Border Healthcare
Our response reflects what we have heard directly and through others, particularly from people who have used our complaints advocacy service to raise a concern about their experience, or the experience of their cared for person, when leaving hospital from all parts of Wales who may need highly specialised care and treatment in England, or who may have been offered treatment in England as part of initiatives such as those to bring down NHS waiting lists for people living in Wales.