Reports
Llais encourages and supports people to have a voice in the design, planning and delivery of NHS and social care services.
Share your feedback with us to let us know your experiences, and how you feel NHS and care services are getting on. Your feedback will help make a difference.
Our national reports set out what we have heard and what people think about services across Wales.
They WILL be about the things you have told us matter to you.
From 1 April 2023 Llais replaced the seven Community Health Councils who have represented the interests of people in the NHS in Wales for almost 50 years.
Evidence to the Welsh Affairs Committee on Cross Border Healthcare
Our response reflects what we have heard directly and through others, particularly from people who have used our complaints advocacy service to raise a concern about their experience, or the experience of their cared for person, when leaving hospital from all parts of Wales who may need highly specialised care and treatment in England, or who may have been offered treatment in England as part of initiatives such as those to bring down NHS waiting lists for people living in Wales.
Llais’ response Talk with Me Phase 2 Speech and Language Therapy consultation
This response draws on what we have heard through our engagement activities, complaints advocacy service, and ongoing relationships with communities, professionals and partner organisations across Wales. Our comments are informed by The Health and Social Care We Want – The People’s Principles, which reflect what matters most to people using services.
Llais Response to the Public Services Ombudsman for Wales Strategic Plan 2026–2029
We have operated in Wales since 1 April 2023. Our response reflects what we have heard directly and through others, particularly from people:
• who have engaged with us at regional and national events.
• who have used our complaints advocacy service to raise a concern about their experience.
Our understanding is also guided by the People’s Principles, developed by Llais following a national conversation involving thousands of people in Wales.
Listening to People
Under the NHS Listening to People (LTP) complaints process, this leaflet will help you understand the support and help our complaints advocacy service can provide.