Reports
Llais encourages and supports people to have a voice in the design, planning and delivery of NHS and social care services.
Share your feedback with us to let us know your experiences, and how you feel NHS and care services are getting on. Your feedback will help make a difference.
Our national reports set out what we have heard and what people think about services across Wales.
They WILL be about the things you have told us matter to you.
From 1 April 2023 Llais replaced the seven Community Health Councils who have represented the interests of people in the NHS in Wales for almost 50 years.
Listening to People
Under the NHS Listening to People (LTP) complaints process, this leaflet will help you understand the support and help our complaints advocacy service can provide.
Llais response to the Draft National Strategy for Unpaid Carers 2026
We have operated in Wales since 1 April 2023. Our response reflects what we have heard directly and through others, particularly from people:
• who have engaged with us at regional and national events.
•who have used our complaints advocacy service to raise a concern about their experience.
Our understanding is also guided by the People’s Principles, developed by Llais following a national conversation involving thousands of people in Wales.
Llais Annual Plan 2026-2027
As we enter the final year of our 3-year Strategic Plan, Llais stands at a pivotal moment.
We have established ourselves as the independent voice of people in health and social care in Wales. We have built relationships across communities, services and government. We have demonstrated that lived experience, when gathered carefully and presented credibly, can influence change.
This year, we face both challenge and opportunity. A new Welsh Government will take office following the May 2026 Senedd elections, bringing fresh priorities and renewed focus on the issues that matter most to communities.
Professional Advocacy Referral Form
Professional Referral Form for Independent Health and Social Care Complaints Advocacy.
This form is for professionals who are helping someone make a complaint about the NHS or an NHS service, or a Local Authority Social Care Service. It can also be used if the person is already making a complaint, or if they are doing it for someone else.
A complaint can only be made if the issue/incident happened within the last 12 months (or they’ve been made aware of it in the last 12 months) and hasn’t been investigated previously.