Reports
Llais encourages and supports people to have a voice in the design, planning and delivery of NHS and social care services.
Share your feedback with us to let us know your experiences, and how you feel NHS and care services are getting on. Your feedback will help make a difference.
Our national reports set out what we have heard and what people think about services across Wales.
They WILL be about the things you have told us matter to you.
From 1 April 2023 Llais replaced the seven Community Health Councils who have represented the interests of people in the NHS in Wales for almost 50 years.
Evidence to the Welsh Affairs Committee on Cross Border Healthcare
We have operated in Wales since 1 April 2023. Our response reflects what we have heard directly and through others, particularly from people who have used our complaints advocacy service to raise a concern about their experience, or the experience of their cared for person, when leaving hospital from all parts of Wales who may need highly specialised care and treatment in England, or who may have been offered treatment in England as part of initiatives such as those to bring down NHS waiting lists for people living in Wales.
Our understanding is also guided by the People’s Principles, developed by Llais following a national conversation involving thousands of people in Wales. They set out what people in Wales say good care should look and feel like. These Principles help us make sense of people’s experiences across the border.
Gwent Region - Please, just listen to me
Barriers to health and social care services for people experiencing homelessness, including those who are rough sleeping or living in temporary accommodation
Llais Response to the Public Services Ombudsman for Wales Strategic Plan 2026–2029
We have operated in Wales since 1 April 2023. Our response reflects what we have heard directly and through others, particularly from people:
• who have engaged with us at regional and national events.
• who have used our complaints advocacy service to raise a concern about their experience.
Our understanding is also guided by the People’s Principles, developed by Llais following a national conversation involving thousands of people in Wales.