We Want Report

From July to November 2025 Llais engaged in an all-Wales conversation with thousands of people through national and community events, one to one conversations and through health and social care networks and associations. 

This was an opportunity to share experiences of health and social care as part of the Health and Social Care We Want project. 

We spoke with people juggling impossible waits, carers stretched to breaking point, and people who told us what keeps them going, what gets in the way, and what they want to be different. 

A core message that ran through everything people shared with us was that; people want a health and social care system that treats them like human beings, not numbers. 

They want to be listened to, to receive joined up care, to have honest communication, to be supported before things reach crisis and they want decisions that are person-centred. 

They also shared a deep sense of pride in the dedication of front-line staff, who so often make the difference between fear and reassurance.