Llais Response to the Public Services Ombudsman for Wales Strategic Plan 2026–2029

We have operated in Wales since 1 April 2023. Our response reflects what we have heard directly and through others, particularly from people:
• who have engaged with us at regional and national events.
• who have used our complaints advocacy service to raise a concern about their experience.

Our understanding is also guided by the People’s Principles, developed by Llais following a national conversation involving thousands of people in Wales.