Evidence to the Welsh Affairs Committee on Cross Border Healthcare

We have operated in Wales since 1 April 2023. Our response reflects what we have heard directly and through others, particularly from people who have used our complaints advocacy service to raise a concern about their experience, or the experience of their cared for person, when leaving hospital from all parts of Wales who may need highly specialised care and treatment in England, or who may have been offered treatment in England as part of initiatives such as those to bring down NHS waiting lists for people living in Wales.

Our understanding is also guided by the People’s Principles, developed by Llais following a national conversation involving thousands of people in Wales. They set out what people in Wales say good care should look and feel like. These Principles help us make sense of people’s experiences across the border.