What we heard from children, young people and families at the 2026 Urdd Eisteddfod

Over the course of the Urdd Eisteddfod, we spoke to children, young people and their grown-ups from across Wales about their experiences of health and social care services. 

What people shared with us was honest and thoughtful. 

One of the strongest themes we heard from children and young people was the importance of kindness. Many told us that, even when they were scared, unwell or facing long waits, staff helped them feel safe, listened to and cared for. 

• “They were kind to me and made me better.”  
• “Doctors were friendly. They listened and were kind to me.”  
• “I was a bit scared but they made it all ok.”  
• “Doctor talked to me.” 

We also heard how much it matters when professionals take time to listen not just to children, but to families too. 

 At the same time, people told us their concerns about:  

•  long waits for appointments, ambulances, assessments and treatment 
• difficulty getting GP and dental appointments 
• delays in ADHD and mental health support for children and young people 
• communication issues and not always knowing what is happening 
• pressures on hospitals and staff 
• services not always joining up around people’s needs 

Some families described feeling exhausted trying to navigate systems or access support, particularly around neurodevelopmental services and social care. 

We also heard powerful examples of great care making a real difference - from hospital teams, nurses, school counsellors, GP surgeries, eye clinics, dentists and community services across Wales. 

A number of people spoke about the importance of being able to access services in Welsh, including one child who said it was upsetting not being able to explain themselves in Welsh while in hospital. 

Across every conversation, one thing was clear: people want care that is kind, accessible, joined-up and centered around their lives. 

Thank you to everyone who stopped to speak with us at the Urdd. Your experiences help shape the work we do and the conversations we have with the NHS, local authorities and Welsh Government across Wales. 

Want to share your view too? Tell us what you think about Welsh health and social care in our dedicated survey for 11-17 year olds.