Listening To People - Llais Complaints Advocacy Service
If you have concerns about your health services, Llais is here to help.
"Listening to People" is the new NHS Wales complaints system designed to ensure patients’ concerns are heard, addressed compassionately and used to improve services.
Whether you’re raising a concern about NHS care, social care, or speaking on behalf of someone else, our advocates can guide you through the process, help you prepare for key steps and ensure your needs are understood.
Our free and independent complaints advocacy service supports people across Wales to raise issues under the Listening to People process.
We will:
- make sure your voice is heard
- help you understand your options
- And stand beside you, while keeping you in control
For more information, click here to read our advocacy leaflet [link]
Information is also available in a range of formats and languages, including Welsh, Easy Read, audio, and large print.
Contact us on [email protected]
If you’re not sure where to start or what your rights are, your local Llais team is ready to talk things through and offer the support that’s right for you.
You can get in touch by finding your local office here