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How was your same day urgent care?

In autumn last year we visited same day urgent care units across Wales to find out about people's experiences of emergency care.

People across Wales shared their experiences, highlighting serious gaps in care.
We produced a report  and shared what people told us with Welsh Government and Health Boards.

We asked what they were doing to improve the situation. They told us about lots of work being done to make accessing and using same day urgent care better.

Between 20th October and 9th November we are revisiting same day urgent care units to see how people are experiencing emergency care a year on.

We want to know if the changes made are leading to better care for people or if there is still more to be done.

You can share your views in a number of ways:

This survey: https://forms.office.com/e/8180JTgPTQ

If you would like to take part in a group discussion online please book your place using the following links:

Session 1: >eventbrite link<
Session 2: >eventbrite link<

If you would prefer to talk to someone
Our teams would be more than happy to talk to you by phone or online if you would rather share your thoughts on same day urgent care that way.

You can get in touch with your nearest team  or call us on 02920 235 558

Getting urgent and emergency healthcare in Welsh hospitals

Starting in late September 2024, over the course of 5 weeks, Llais’ teams across Wales visited the Emergency Departments, Minor Injury Units and Medical Assessment Units in their local areas. 

During this 5-week period we heard directly from over 700 people about their experience of emergency healthcare.