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Cardiff & The Vale

Covering health and social care services for people living in the following areas:

  • Cardiff
  • The Vale of Glamorgan
GET IN TOUCH
02920 750112
Office

Llais Cardiff
Pro Copy Business Centre (Rear), Parc Ty Glas, Llanishen
Cardiff.
CF14 5DU

Get directions
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Cardiff and Vale

What we do

Llais Cardiff & Vale Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area

We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers.  We talk to people at public events, and through community groups.

Our Advocacy Service helps people who want to raise a concern about care or treatment.

We use surveys, apps and social media to engage with our community, and we produce reports on what we've heard.

FEATURED

Do you use NHS or social care services?

Then you can help make them better for everyone by telling us about your experiences – good and bad.

Share your story

Recent reports

View all publications
Making a complaint about us - Procedure

At Llais, your voice in health and social care, we aim to give the best possible service to everyone we provide a service to or work with.  We also know that we may not always get things right.  If this happens, it is important that you tell us about it as soon as possible, so that we can take action straight away.

We are committed to dealing effectively with any concerns or complaints you may have about our services or the way we carry out our activities. We aim to clarify any issues you may be unsure about. If possible, we’ll put right any mistakes we may have made and seek feedback from you on how we did. 

Wherever possible, we will provide any service you’re entitled to which we have failed to deliver. 

If we did something wrong, we’ll say sorry and, where possible, try to put things right for you.  We aim to learn from our mistakes and use the information we get from concerns and complaints to improve our services.

 

6 February 2024
Cardiff & Vale of GlamorganNeath Port Talbot and SwanseaCwm Taf MorgannwgNorth WalesWest WalesGwentPowys

Raising a concern about health and social care services

When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.

But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.

We can help with complaints advocacy

If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to. 

Get in touch with us on 
02920 750112 
or email us at [email protected]

and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.