What we do
Llais Cardiff & Vale Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area
We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers. We talk to people at public events, and through community groups.
Our Advocacy Service helps people who want to raise a concern about care or treatment.
Recent reportsView all publications
We started our work on 1 April 2023. We replaced the 7 Community Health Councils in Wales and the Board of Community Health Councils in Wales, and we picked up the things that the Community Health Councils were working on.
We have been continuing to support people and communities through our
engagement, involvement with service changes and our complaints advocacy
service. At the same time, we have been learning how to do things in ways that will support our duties and responsibilities, as one independent body.
We are pleased to provide this submission to the Senedd Equality and Social Justice Committee for the inquiry on data justice and the use of personal data in the Welsh NHS.
Raising a concern about health and social care services
When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.
But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.
We can help with complaints advocacy
If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to.
Get in touch with us on
or email us at [email protected]
and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.
Passionate about health and social care?Get Involved
At Llais, we are committed to engaging with communities across Wales to hear from people about health and social care services.
The more people who get involved with us, the better our health and social care services will be – and there are lots of ways to join with us in a way that suits you:
Connect with us on Facebook.
We use Facebook to gather local experiences so we can share what we hear, we also use it to publish news and reports on the work we do.
Connect with us on Twitter.
We use Twitter to gather local experiences so we can share what we hear, we also use it to publish news and reports on the work we do.
Volunteers are a vital and growing part of our service – and we’re recruiting in every area of Wales.