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Cwm Taf Morgannwg

Covering health and social care services for people living in the following areas:

  • Bridgend
  • Rhondda Cynon Taf
  • Merthyr Tydfil
GET IN TOUCH
Office

Llais - Cwm Taf Morgannwg Region
TY Antur Enterprise House Navigation Park, Abercynon
Mountain Ash
CF45 4SN

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Cwm Taf Morgannwg

What we do

Llais Cwm Taf Morgannwg Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area

We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers.  We talk to people at public events, and through community groups.

Our Advocacy Service helps people who want to raise a concern about care or treatment.

We use surveys, apps and social media to engage with our community, and we produce reports on what we've heard.

FEATURED

Do you use NHS or social care services?

Then you can help make them better for everyone by telling us about your experiences – good and bad.

Share your story

Recent reports

View all publications
Llais Annual Plan 2024-2025

Our first year has been about listening, learning and working with others to understand what you want and need from your health and social care services.

We set out our plans for our first year in our 100-day plan and Our Plans and Priorities (Oct 2023 -March 2024). We will be reporting more detail on how this went in our Annual Report later this year.

We had a lot to do to make sure we got the basics right to help us support you, form new partnerships, and to be an independently run organisation. This will continue into 2024, and 2025. We also know how important it is that you see, and feel, our impact. So, we have made sure we thought about how to do this more our Annual Plan for 2024-2025.

20 May 2024
Cardiff & Vale of GlamorganNeath Port Talbot and SwanseaCwm Taf MorgannwgNorth WalesWest WalesGwentPowys
Summary of Volunteer Standards of Behaviour Policy

Llais standards of behaviour policy enables us to ensure that our people practice the highest standards of conduct and behaviour.

This policy summary sets out our expectations and provides supporting guidance so that all volunteers are supported in meeting the standards of behaviour set out in this document.

This document sets out the arrangements in place to manage declarations of interests, gifts, hospitality, honoraria and sponsorship. 

This policy summary is for all volunteers.

9 May 2024
Cardiff & Vale of GlamorganNeath Port Talbot and SwanseaCwm Taf MorgannwgNorth WalesWest WalesGwentPowys

Raising a concern about health and social care services

When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.

But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.

We can help with complaints advocacy

If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to. 

Get in touch with us on 
01443 405830
or email us at [email protected]

and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.