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West Wales

Covering health and social care services for people living in the following areas:

  • Carmarthenshire
  • Ceredigion
  • Pembrokeshire

Llais Carmarthen
Suite 5, 1st Floor, Ty Myrddin, Old Station road
SA31 1LP

Get directions

Llais Milford Haven
Suite 18 Cedar Court, Havens Head Business park
Milford Haven
SA73 3LS

Get directions

Llais Aberystwyth
WG building, Rhodfa Padarn, Llanbadarn Fawr
SY23 3UR

Get directions
West Wales

What we do

Llais West Wales Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area.

We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers.  We talk to people at public events, and through community groups.

Our Advocacy Service helps people who want to raise a concern about care or treatment.

We use surveys, apps and social media to engage with our community, and we produce reports on what we've heard.


Do you use NHS or social care services?

Then you can help make them better for everyone by telling us about your experiences – good and bad.

Share your story

Raising a concern about health and social care services

When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.

But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.

We can help with complaints advocacy

If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to. 

Get in touch with us on 
01646 697610
or email us at [email protected]

and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.