North Wales
Covering health and social care services for people living in the following areas:
- Anglesey
- Gwynedd
- Conwy
- Denbighshire
- Flintshire
- Wrexham
Llais Bangor
Unit 11 Chestnut Court, Ffordd y Parc, Parc Menai
Bangor
LL57 4FH
Llais Wrexham
Units 1B + 1D Wilkinson Business Park, Clywedog Road South, Wrexham Industrial Estate
Wrexham
LL13 9AE
What we do
Llais North Wales Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area.
We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers. We talk to people at public events, and through community groups.
Our Advocacy Service helps people who want to raise a concern about care or treatment.
We use surveys, apps and social media to engage with our community, and we produce reports on what we've heard.
Do you use NHS or social care services?
Then you can help make them better for everyone by telling us about your experiences – good and bad.
Recent reports
View all publicationsLlais has been hearing from lots of people in rural areas across all of Wales who have shared what they see as the strengths but also the struggles of accessing health and social care. With roughly 1 in 3 people in Wales living in areas classified as rural, it is important that these voices are heard and acted on to avoid further health inequities.
In this, our second year, Llais has stepped up its role as the independent voice of the people in health and social care by hearing from more than 40,000 people across Wales. From maternity services and emergency care to support for carers and access to dentistry, people have shared their experiences with honesty, urgency, and hope. Behind every voice is a story, and behind every story is a lesson to learn or a call to act.
And we have acted. This report provides a clear picture of our work and our impact.
What's happening in your area
View all eventsNo events found. View all events
Raising a concern about health and social care services
When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.
But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.
We can help with complaints advocacy
If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to.
Get in touch with us on
01978 356178 / 01248 679284
or email us at [email protected]
and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.
Passionate about health and social care?
Get involvedAt Llais, we are committed to engaging with communities across Wales to hear from people about health and social care services.
The more people who get involved with us, the better our health and social care services will be – and there are lots of ways to join with us in a way that suits you:
