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We’re here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services. And when things go wrong our independent and trained complaints advocates can support you to make complaints.
The strong voices of the people of Wales must be at the heart of an effective, joined up health and social care system for Wales.
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Spotlight on rural health and social care in Wales
We hear from people in rural areas across Wales about their health and social care services. Read our calls for change.Three ways you can make a difference
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View all publicationsLlais exists to champion the voices of people who use health and social care services.
That is why across Wales, in villages, towns, and cities, we have listened to tens of thousands of people. In community halls, high streets, schools, local GPs, care homes, and online, people have shared their experiences, frustrations, and hopes for health and social care.
This manifesto is built on those voices: the people’s priorities, what matters most, what would make the biggest difference to their lives, and what needs to change.
This manifesto sets out twelve evidence-based reforms grouped under four themes: equity and access, prevention and early intervention, person-centred care, and integration of services. These are not abstract policy ideas. They are practical and achievable changes that people told us would make the biggest difference to their experience of health and social care.
Through over 50 conversations and multiple survey responses, we heard feedback that celebrated local staff and services but also revealed systemic issues and gaps in care. Quotes from residents are included below to reflect the strength of feeling and lived experiences.
In April 2025, Llais Powys undertook a focused community engagement programme in the Newtown locality—the ninth in a rolling programme aligned with the 13-locality model of the Powys Regional Partnership Board. The goal was to gather local insight into health and social care experiences, particularly where people access services within Wales or cross-border in England.
