Our policies and procedures

At Llais, your voice in health and social care, we aim to give the best possible service to everyone we provide a service to or work with. We also know that we may not always get things right. If this happens, it is important that you tell us about it as soon as possible, so that we can take action straight away.

For more information, read our complaints procedure:

Llais complaints procedure (April 2025)
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The purpose of this policy is to explain how we approach equity diversity and inclusion, our aims, and how we will achieve these.

The policy sets out:

  • Our approach to Equity, Diversity and Inclusion
  • Our aims and expectations
  • The standards we want to meet
  • How we make sure we do what we are saying

Visit this page for more information.

The Citizen Voice Body for health and social care (referred to in this notice as “Llais”, “we”, “us” or “our”) treats your privacy and confidentiality very seriously.

We comply with all aspects of the UK’s data protection legislative framework, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

In the course of carrying out our statutory functions we may gather a range of personal information from you. Our statutory functions/ tasks include public engagement, representation and complaints advocacy. We also have legislative duties relevant to the conduct of these functions/tasks including, for example, promoting Llais activities.

We have developed this privacy notice in order to be as transparent as possible about the personal information we collect and use about you.

Read the full notice here.